Terms of Use

By using the Kloki platform, you accept these Terms of Use. Please read them carefully before using the platform.

1. Definitions

  • "Platform" — the Kloki web application available at kloki.app and the associated mobile applications.
  • "Service Provider" — Kodius d.o.o., OIB: 27444943498, Oreškovićeva 1a, 10000 Zagreb, Croatia.
  • "User" — a legal or natural person who has registered an account on the Platform.
  • "End User" — an employee or associate that the User has added to their account.
  • "User Content" — all data that the User and End Users enter into the Platform.

2. Acceptance of Terms

By registering an account or using the Platform, you confirm that you are authorized to accept these Terms on behalf of the organization for which you are registering. If you do not agree with these Terms, you may not use the Platform.

3. Registration and Account Security

  • To use the Platform, registration with accurate and complete company and contact person information is required.
  • The User is responsible for the security of their access credentials and all actions performed through their account.
  • The User agrees to immediately notify the Service Provider of any unauthorized access to their account.
  • One account corresponds to one legal entity. Sharing an account between multiple legal entities is not permitted.

4. Scope of Service

The Platform enables:
  • Work time tracking in accordance with applicable labor regulations.
  • Management of annual leave, sick leave, remote work, and other absences.
  • Project time tracking (Work log / time tracking).
  • Shift and work schedule planning.
  • Travel order creation.
  • Reports and data export.
The Service Provider reserves the right to add, modify, or remove features with prior notice to the User via email or notification within the Platform.

5. Subscription and Payment

  • Trial period: 14 days of free use with no obligation. No credit card required.
  • Starter plan: 11 € per month or 108 € per year — for companies with up to 10 active users.
  • Professional plan: 59 € per month or 588 € per year — up to 100 active users.
  • Billing: Monthly subscriptions are billed in advance for the current month. Annual subscriptions are billed in advance for 12 months.
  • Prices: All prices are in euros (EUR) and do not include VAT where applicable. The Service Provider reserves the right to change prices with at least 30 days' written notice.
  • Late payment: In case of non-payment within 15 days of the due date, the Service Provider reserves the right to temporarily suspend access to the Platform. User data is retained for an additional 90 days after suspension.

6. Fair Use Policy

The Professional plan supports up to 100 active users. For organizations that need more than 100 users, the Service Provider offers a customized Enterprise plan with appropriate pricing. In such cases, the User receives a reasonable transition period (minimum 30 days) without service interruption.

7. Ownership and Data Protection

  • User Content: All data entered by the User into the Platform remains the property of the User. The Service Provider has no right to use this data for purposes not necessary for providing the service.
  • Data export: The User may export all their data at any time using the export functionality within the Platform.
  • GDPR: The Service Provider processes personal data in accordance with the General Data Protection Regulation (2016/679) and the Implementation Act on the General Data Protection Regulation (NN 42/2018). Details are described in the Privacy Policy.
  • Hosting: All data is stored on servers within the European Union.
  • Deletion: After subscription cancellation, User data is retained for 90 days, after which it is permanently deleted. The User may request earlier deletion.

8. Service Availability

  • The Service Provider makes reasonable efforts to ensure the Platform is available 99.5% of the time on a monthly basis, excluding scheduled maintenance.
  • Scheduled maintenance is announced at least 24 hours in advance via email or notification within the Platform.
  • The Service Provider is not liable for unavailability caused by force majeure, failures of third-party service providers, or actions of the User.

9. User Obligations

The User agrees to:
  • Not use the Platform for unlawful purposes or in a manner that infringes the rights of third parties.
  • Not attempt unauthorized access to systems, databases, or accounts of other users.
  • Not use automated tools (bots, scrapers) to access the Platform without written permission.
  • Not overload the Platform with excessive requests beyond normal usage.
  • Ensure that the use of the Platform by their End Users complies with these Terms.
  • The User is solely responsible for verifying the accuracy and completeness of all data, calculations, and documents obtained through the Platform before their use and before making any business, legal, or HR decisions.
  • The Service Provider assumes no responsibility for decisions or actions taken based on such data without prior independent verification by the User.

10. Intellectual Property

The Platform, including software, design, logos, text, and documentation, is the property of the Service Provider and is protected by copyright and intellectual property laws. The User is granted a limited, non-transferable, non-exclusive license to use the Platform for the duration of the subscription.

11. Termination and Cancellation

  • By the User: The User may cancel the subscription at any time. Cancellation takes effect at the end of the current billing period. Refunds for unused periods are not provided.
  • By the Service Provider: The Service Provider may terminate the agreement with 30 days' written notice. In case of a breach of these Terms, the Service Provider may immediately suspend or terminate access.
  • After termination: The User has 30 days to export all data. After that, data is retained for an additional 60 days and then permanently deleted.

12. Limitation of Liability

  • The Platform is provided "as is." The Service Provider does not guarantee that the Platform will be error-free or uninterrupted.
  • The Service Provider is not liable for indirect, consequential, or incidental damages, including loss of profits, data, or business opportunities.
  • The total liability of the Service Provider is limited to the amount the User has paid for the service in the last 12 months.
  • The Service Provider is not liable for content entered by the User into the Platform or for the compliance of such content with applicable laws.
  • The Platform enables automated calculations of services specified in Article 4 of these Terms based on data entered by the User.
  • Calculations of Platform services specified in Article 4 of these Terms are for informational purposes only and may not be used for other purposes.
  • The Service Provider does not guarantee the accuracy or completeness of calculations of services specified in Article 4 of these Terms.
  • The Service Provider's liability is excluded for incorrect calculations of Platform services specified in Article 4 of these Terms resulting from software errors in the Platform.
  • The Service Provider's liability is excluded for any claims for amounts the User is obligated to pay to third parties due to incorrect calculations of services under Article 4 of these Terms caused by software errors in the Platform.

13. Indemnification

The User agrees to indemnify and hold harmless the Service Provider from all claims, losses, and costs (including reasonable legal fees) arising from the User's breach of these Terms or unlawful use of the Platform.

14. Changes to Terms

The Service Provider reserves the right to modify these Terms. The User will be notified of significant changes via email at least 15 days before they take effect. Continued use of the Platform after the changes take effect constitutes acceptance of the new Terms. If the User does not agree with the changes, they may cancel the subscription before the changes take effect.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Croatia. For all disputes arising from or related to these Terms, the competent court in Zagreb, Republic of Croatia, shall have jurisdiction.

16. Final Provisions

  • If any provision of these Terms is found to be invalid, the remaining provisions shall remain in force.
  • These Terms constitute the entire agreement between the User and the Service Provider regarding the use of the Platform.
  • The Service Provider's failure to exercise any right under these Terms does not constitute a waiver of that right.

17. Contact

For any questions regarding these Terms of Use:

Thank you for using Kloki!

Date of last change: April 17, 2026

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